We are a small family run business based in San Francisco Bay Area, California. Our goal is to do the best we can to ensure you have a great experience with Seedles.
We accept unopened returns within the same planting season. If you have opened your Seedles and are unhappy with them, please contact us. We will work out a suitable replacement or a refund if applicable.
Because germination depends upon so many factors that are well beyond our control, we cannot guarantee that your Seedles will sprout. That said, we do want you to be successful, so please contact us know about any problems that come up and we will find a suitable solution.
Refunds Policy (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
There are certain situations where only partial refunds are granted: (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Late or missing refunds (if applicable)
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us.
Exchanges (if applicable)
We only replace items if they are defective or damaged on arrival.
If you need to exchange it for the same item, send us an email at the contact form above to request an exchange.
Shipping Your Return
To return your product, you should mail your product to: 224 2nd Ave., Daly City, CA 94014 - Please ensure you have contacted us about the order prior to shipping your return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item without proper tracking.